What is the turn around time?
1. Our Wooden Toys Collection is the fastest to ship so if you're looking for a beautiful gift in a hurry - this is your collection! On average 'Toy Only' (PLAY COLLECTION) orders are shipped within 7 days, this is providing there is only toys from this category in your order. If you have added Sight Words, Personalised Tracing Boards or Customised products your order will dispatch when the entire order is complete.
2. Our Milestones & Mayhem branded products (think all customised products and learning resources) are designed and produced in our studio and workshop on the NSW South Coast of Australia, this includes but is not limited to:
Timber Milestones, Timber Plaques, Engraved Cutting Boards, Pet ID Tags, Name Puzzles, Original Australia Puzzle, Shapes Puzzle, Beehive Puzzle, Sight Words Collection, Numbers & Alphabet & Acrylic Tracing Boards. Please allow 3-4 weeks for custom made products to be completed and dispatched. Occasionally during peak operating times our turnarounds will be extended (EOFY, Christmas, Easter, New Year) please allow an additional 1-2 weeks.
3. Our Creative Writing Kit has a 2-3 week turn around - as NSW Creative kids vouchers take around 10 business days to be validated by Services NSW. Please ensure when you place your order that you have entered the voucher details correctly in the notes section - if those notes don't make it to us there may be delays with processing your order, if you are worried the notes didn't finalise please get in touch asap so we can check for you.
4. Our Timber Baby Milestone ranges are produced as a priority (as we know babies arrive on their own schedule) these will be shipped within 2-3 weeks, if you require them sooner please contact us for a rush order.
5. We offer flat rate shipping, $12 Australia wide!
If you are concerned an order is taking longer than expected please get in touch for an update, the quickest way is through our facebook page via messenger.
For all major holidays we provide an order 'cut off' date and a corresponding 'Ship by' date - the cut off date is the last possible date for you to order for a certain seasonal holiday such as Easter, Mother's Day, Father's Day, Christmas, Back to School etc. Regular production turn arounds do not apply, these orders will ship according to the 'Ship by' dateindicated to ensure it is received in time for the occasion.
Do we offer Rush Orders?
We will try and accommodate rush orders when our production schedule allows, a fee of $15 will be added to your order to rush it through production, please get in touch via our facebook messenger or email email@example.com if you require a rush order.
Can I collect my order in person from your studio?
Yes, if you live in the Illawarra area and would like to collect from our studio, we are located in Shellharbour - simply choose the pick up option at checkout.
Are non-personalised orders quicker to receive?
In most cases yes, however you still should allow 3-4 weeks for Milestones and Mayhem branded products especially during peak times such as Easter / EOFY / Christmas / New Year.
Are your Sight Words going to match my child's teachers list?
Our Sight and High Frequency Words are based on several well documented sight word lists all used in classrooms across Australia, each school classroom teacher uses these lists based on their personal preference and/or school curriculum (magic 100, fry’s, Dolch etc) and particular classroom and student requirements, we do not claim to meet your teachers class lists word for word, we simply do not have the capacity to preempt the combination of sight words your teacher will be using. Rather our Sight and High frequency word sets will contain most of these words, and in some cases some additional ones. Each of our lists contain 8 blank discs to write any additional words you may need.Our Sight Words are intended to be used as an aid in the early learning of our little ones, our intention is for them to be used in a fun and meaningful way.
Are your products made in Australia?
Our Milestones & Mayhem branded products are designed and produced by us, in our studio and workshop on the NSW South Coast of Australia, this includes but is not limited to our Timber Milestones range, all Timber Plaques, Name Puzzles, Original Australia Puzzle, Shapes Puzzle, Beehive Puzzle, Acrylic Tracing Boards, Sight Words Collection and Number sets.
Our Play Collection is a collection of Timber Toys sourced from Australian Owned & Designed Toy Manufacturers and produced throughout the world in fair work arrangements by highly skilled craftsmen. Our partners do not employ or exploit unskilled labor on production lines in poorly equipped factories as sometimes reported in the plastic toy industry. Our partners ensure highly skilled workers who work with us get a fair deal, our partners also train disabled children in Mekong Delta in Vietnam who want to become craftsmen or craftswomen for life. We are proud to use FSC certified timbers, which ensures that our wood comes from sustainable sources, helping to conserve and protect our forests and wildlife. Please get in touch via the contact form if you have a specific enquiry about a particular product.
Do you offer your products for Wholesale?
Yes, we wholesale our Timber Milestone Range to retailers, if you are interested please get in touch via email at firstname.lastname@example.org.
Unfortunately we do not offer wholesale on our Educational range at this time. We are taking enquiries for our educational products and may offer wholesale on these in the future, please get in touch via email at email@example.com and we'll add you to our list!
In the meantime, if you are looking to order a large amount of product in one purchase, feel free to get in touch as we may be able to offer you a discount.
My order has arrived damaged, what do I do?
Oh no, how frustrating! We carefully package our items, especially delicate ones, so that they reach you safely. Unfortunately accidents can sometimes happen if your parcel has a bit of a rough journey to you.
The best thing to do is shoot us through a message via Messenger or email (firstname.lastname@example.org) asap to let us know. Please take photographs in the original packaging so we can see what's happened. Please be mindful that we need this information from you within 48 hours of delivery,we will then advise you what the next course of action will be. If you have already lodged a claim with Australia Post or your Courier, please let us know, so that we can contact you with any communication they may provide us regarding your order. Both Australia Post and our selected Courier will only allow compensation claims for 30 days after receipt of your parcel.
Do you ship internationally?
We sure do! Travel times will depend on where your order is headed. When your order is complete and is ready to be collected by the Postal Service, you'll receive a Shipping Confirmation email. Once it's been collected, you'll be able to track the progress as it makes its way to you - unless the destination carrier doesn't provide tracking.
The following shipping guidelines from Australia to the rest of the world are based on non-peak seasons as advertised by Australia Post, our national postal service. These timelines apply after your order has been designed and made:
- New Zealand 6 - 14 business days
- Singapore and Hong Kong 2 - 12 business days
- United Kingdom 10 - 20 business days
- Europe 10 - 20 business days
- US and Canada 12 - 18 business days
- All other countries 12 - 20 business days
When international shipping is arranged, the customer is responsible for all customs/duties fees, if applicable. International postage is sent as standard air mail. Please allow up to 30 business days for your order to arrive to you after it has left our workshop. Please note that not all countries allow for tracked postage internationally. If you have questions regarding postage to your location, please send us a message prior to placing your order. The above mentioned shipping times are just a guideline and in many cases your order will arrive sooner. However, we’re not responsible for delays in shipping times due to postage service delays or any other set backs that stem directly from circumstances beyond our control.